Ive taken my cars to Certec only for the oil change specials many times. Each time Im there, i see them over charging for very basic repairs, parts being marked up triple the average price, and inflated labor charges (This is why I only get oil changes here). I went in for an oil change this week and When i got my car back, the mechanic apparently had some sort of a sharp tool in his hand and cut my leather steering wheel in 3 places! Yes, the steering wheel on my car is now sliced across the bottom and gouged over the top. When I presented it to the manager and owner (Tim), I immediately got attitude and was told they don't see how this happened. Tim said, "his mechanic told him he didn't damage it and he believes him, so thats the end of story." I was also told there is video footage of the shop mechanics, and when this was reviewed nothing was seen in the mechanics hand. When I asked to view the video, Tim hung up the phone on me. This is un-believable that a shop can actually take posession of your car to perform service in an area where customers are not permitted, then think they can leave a customer high and dry when an employee of the shop damages your car? I did approach the owner and give them the opportunity to fix this the proper way or file a claim with their garage keepers liability Insurance. Because they are choosing to be crooks and refuse to file a claim for their negligence, I am forced to file a small claims case against them and take them before A judge which I fully intend to do. Beware of these crooked theives who are constantly taking advantage of people in need of repairs and prey on their customers with the assumption there are no consequences for their actions. At some point people do stand up and fight back against this type of predatory business owners. There is a reason laws have been put in place in the state of North Carolina to protect consumers against this type of repair shop and quality of employees they employ.
Just great guys all around. I have had 3 of our cars worked on here and they are as fair and honest as they come. I even had a car ( old volvo) that needed more time and attention. Dave was great enough to find a Volvo tech and share with me. I feel safe sending the wife to them knowing that she will be treated with respect and treated right. Give them a try, and remember folks..."Price is what you pay, but Value is what you get".
I have been taking my car there for years. I have only received the best customer service. They have very good prices on synthetic oil changes. I will continue to have my car serviced there for many more years. I also use Splash Auto Car wash and my car is detailed to a very high standard. So if you are thinking about going somewhere else because you found a cheaper price be careful. You get what you pay for!
I will always go here ! Amazing customer service and Friendly Associates.
I don't usually leave reviews but these guys helped me out of a bind at 5:30 when they closed at 6. An awesome employee had to stay a little late to get me taken care of and I was much appreciative! They did what I needed for a very reasonable price as well.
Certec Automotive is a US Car Repair based in Kannapolis, North Carolina. Certec Automotive is located at 2203 Roxie Street Northeast, Kannapolis, NC 28083, USA.
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